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    "result": {"data":{"markdownRemark":{"frontmatter":{"title":"Reviews","slug":"reviews","updated":"2022-08-17T00:00:00.000Z","category":"concepts-transaction-process","ingress":"This article introduces reviews in the Flex marketplace, why they are important, and how they relate to the transaction process.","skills":null},"htmlAst":{"type":"root","children":[{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Flex marketplaces use reviews to create social proof and transparency\nfor the marketplace. Reviews are important for all kinds of\nmarketplaces. Provider reviews encourage customers to order well-rated\nlistings, and customer reviews encourage providers to accept business\nfrom well-rated customers."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"In Flex, reviews can have a rating between 1-5, as well as text content.\nBy default, reviews are given at the end of a transaction."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"The customer reviews the transaction's listing. Since providers can have\nseveral different listings, this way the review targets the actual\nproduct or service received. Listing reviews give important information\nabout the quality of the experience and the end result that the customer\nreceived during the transaction."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"The provider reviews the customer directly. Customer reviews are crucial\nin booking related marketplaces, especially ones where customers\ninteract with the provider directly or use a valuable resource such as\nan apartment or a car."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h2","properties":{"id":"reviews-in-a-transaction-process","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#reviews-in-a-transaction-process","ariaLabel":"reviews in a transaction process permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"Reviews in a transaction process"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"The default Flex transaction processes use a blind review process. In\nother words, reviews are only published after both parties have given\ntheir review, or after the review period has ended. This increases the\nodds that the reviews are honest."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{"id":"review-related-transaction-process-actions-and-transitions","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#review-related-transaction-process-actions-and-transitions","ariaLabel":"review related transaction process actions and transitions permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"Review related transaction process actions and transitions"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Reviews are managed as a part of the transaction process using\ntransaction process actions."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"ul","properties":{},"children":[{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"element","tagName":"a","properties":{"href":"/docs/legacy/references/transaction-process-actions/#actionpost-review-by-customer"},"children":[{"type":"text","value":":action/post-review-by-customer"}]},{"type":"text","value":"\ncreates a pending review of the listing and provider."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"element","tagName":"a","properties":{"href":"/docs/legacy/references/transaction-process-actions/#actionpost-review-by-provider"},"children":[{"type":"text","value":":action/post-review-by-provider"}]},{"type":"text","value":"\ncreates a pending review of the customer."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"li","properties":{},"children":[{"type":"element","tagName":"a","properties":{"href":"/docs/legacy/references/transaction-process-actions/#actionpublish-reviews"},"children":[{"type":"text","value":":action/publish-reviews"}]},{"type":"text","value":"\npublishes any reviews that have been added to the transaction by the\ntime the action is executed."}]},{"type":"text","value":"\n"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"The Flex default transaction processes structure these actions into\ndifferent paths, depending on who posts the first review. In all paths,\nthe process publishes the reviews once both parties have reviewed each\nother. Alternatively, any existing reviews get published after 7 days of\nthe transaction completing, after which reviews can no longer be added\nthrough the transaction process. This means that even if one of the\nparties does not submit a review, the other review does get published."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h2","properties":{"id":"frequently-asked-questions","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#frequently-asked-questions","ariaLabel":"frequently asked questions permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"Frequently asked questions"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{"id":"can-reviews-be-removed","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#can-reviews-be-removed","ariaLabel":"can reviews be removed permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"Can reviews be removed?"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Once published, reviews cannot be removed. They can, however, be\nmodified by the operator in Flex Console > Manage >\n"},{"type":"element","tagName":"a","properties":{"href":"https://flex-console.sharetribe.com/reviews","target":"_blank","rel":["noopener","noreferrer"]},"children":[{"type":"text","value":"Reviews"}]},{"type":"text","value":"."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{"id":"can-i-add-a-review-after-the-review-period-has-expired","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#can-i-add-a-review-after-the-review-period-has-expired","ariaLabel":"can i add a review after the review period has expired permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"Can I add a review after the review period has expired?"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Sometimes, transaction participants want to add missing reviews after\nthe review period has expired. If the marketplace operators decide that\nthe review is relevant and honest, you can reach out to us at\n"},{"type":"element","tagName":"a","properties":{"href":"mailto:flex-support@sharetribe.com","target":"_blank","rel":["noopener","noreferrer"]},"children":[{"type":"text","value":"Flex Support"}]},{"type":"text","value":" with the issue and we\ncan look into it."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"h3","properties":{"id":"how-can-i-add-an-average-rating-attribute-to-my-listings","style":"position:relative;"},"children":[{"type":"element","tagName":"a","properties":{"href":"#how-can-i-add-an-average-rating-attribute-to-my-listings","ariaLabel":"how can i add an average rating attribute to my listings permalink","className":["anchor","before"]},"children":[{"type":"element","tagName":"svg","properties":{"ariaHidden":"true","focusable":"false","height":"16","version":"1.1","viewBox":"0 0 16 16","width":"16"},"children":[{"type":"element","tagName":"path","properties":{"fillRule":"evenodd","d":"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z"},"children":[]}]}]},{"type":"text","value":"How can I add an average rating attribute to my listings?"}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"Listing average ratings are not available in Flex out of the box.\nHowever, you can create a feature that listens to\n"},{"type":"element","tagName":"a","properties":{"href":"/docs/legacy/how-to/reacting-to-events/"},"children":[{"type":"text","value":"review events"}]},{"type":"text","value":". Whenever there's a new\nreview event, you can then call\n"},{"type":"element","tagName":"a","properties":{"href":"https://www.sharetribe.com/api-reference/integration.html","target":"_blank","rel":["noopener","noreferrer"]},"children":[{"type":"text","value":"Flex Integration API"}]},{"type":"text","value":"\nto update the "},{"type":"element","tagName":"a","properties":{"href":"/docs/legacy/references/extended-data/#metadata"},"children":[{"type":"text","value":"public metadata"}]},{"type":"text","value":" of\nthe reviewed listing."}]},{"type":"text","value":"\n"},{"type":"element","tagName":"p","properties":{},"children":[{"type":"text","value":"You can create a logic that stores the number of reviews and their\nprevious average in the listing's metadata, and updates these when a new\nreview is added. That way, you can, for instance, display the average\nrating on the listing page, or use it to sort listings."}]}],"data":{"quirksMode":false}},"headings":[{"value":"Reviews in a transaction process","depth":2},{"value":"Review related transaction process actions and transitions","depth":3},{"value":"Frequently asked questions","depth":2},{"value":"Can reviews be removed?","depth":3},{"value":"Can I add a review after the review period has expired?","depth":3},{"value":"How can I add an average rating attribute to my listings?","depth":3}]}},"pageContext":{"slug":"reviews","category":"concepts-transaction-process"}},
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